Report a Problem

Missing Points

Report a booking or visit where points have not appeared after 12 hours.

Please open this page from within the app links to receive quicker support. You can still submit the form below, but we may not be able to help as quickly.

Preferred contact email (required)

Venue name

Were you...

Making a booking At the bar

Date of payment

Approx. time of payment

Payment total

Receipt number or booking reference (optional)

Comment (optional)