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App FAQs

Browse answers to common questions about the BOOM app.

Yes - you'll bag points from recent bookings when you sign up to the app. Make sure you add the email you used on the booking so we can link you up.

You earn points by booking online with your registered emails, or "checking in" to our venues and showing your checkin code to our team when ordering food and drink at the bar.

You can currently use the app in all UK venues excluding: Bath, Coventry, Eastbourne, Sheffield and Stevenage.

You'll need to sign up to take advantage of the BOOM BATTLE BAR points and rewards so we know where to send your points. We'll use your email addresses to automatically assign points from your bookings, and you can check-in to our venues and show your profile at the bar to get points for your bar spend.

We will automatically allocate points any spend you make as part of an online booking (or booking with our teams). You'll get 2 points per £1 spent on games/activities, and 1 point per £1 spent on food and drink. If you book a package activity that includes games and food/drink, we work out the points based on each package.

Your points will be "pending" until you've played your games.

If you checked in to one of our venues and got some food/drinks, we should ping you the points within an hour. We'll typically send you a notification when you get the points.

When you check-in and spend in our venues we will send over your points as soon as we can, but it can take up to an hour and we can't always guarantee they are ready for you until the following morning.

If you still think points are missing, follow the link in the app and let us know the details!